Shipping Policy

Last Updated: June 2026

At Mane Privé, every order is carefully prepared to ensure it meets our luxury quality standards before it leaves us.

Orders are typically processed and dispatched within 3–5 working days.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please note that delivery times are estimates and may vary due to courier services, peak periods, bank holidays, or circumstances beyond our control.

Need Your Order Sooner?

If you require your order urgently, please contact us before placing your order via support@maneprive.co.uk or Instagram @maneprivehair to confirm stock availability and express delivery options.

Lost or Delayed Parcels

Once your order has been dispatched, responsibility for delivery lies with the courier. If your parcel is delayed or appears to be lost, please contact us as soon as possible and we will gladly assist in opening an investigation with the courier.

Refunds or replacements cannot be issued until the courier has completed its investigation and confirmed the outcome.

Refused Deliveries & Incorrect Addresses

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Mane Privé cannot be held responsible for delays, losses, or additional shipping costs resulting from incorrect delivery information supplied by the customer.

If an order is returned to us due to an incorrect address or failed delivery attempts, the customer will be responsible for any re-shipping fees.